Privacy Policy

At Stone & Hue, protecting your personal information is a core part of how we run our business. This Privacy Policy explains what data we collect when you visit our store or place an order, why we collect it, who we share it with, and the choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

We only collect what is reasonably necessary to run the store, fulfill orders, and support our customers.

Order and customer details

When you purchase from us or start the checkout process, we may receive your name, billing address, shipping address, email address, phone number, and information about your order, such as the items and quantities selected. Payments are completed through trusted third-party payment providers, and we do not store card numbers or payment credentials on our own systems.

Device and browsing information

Some information is collected automatically as you browse the site. This can include your IP address, browser type, device details, the pages you view, and how long you spend on them. We use this information to improve site performance, usability, and security.

Support communications

If you contact us, we keep the messages and details you send so that we can respond properly and keep improving our customer service.

2. How We Use Your Information

We use personal information to:

• Process orders, send confirmations, and share delivery updates.
• Respond to questions and resolve customer service requests.
• Detect, prevent, and address fraud or unauthorized activity.
• Improve how the website functions and the experience it offers.
• Send marketing messages only after you have clearly opted in. You can unsubscribe at any time.
• Meet legal, tax, and regulatory requirements.

We will not use your personal data for unrelated purposes without asking for your consent first.

3. How Information May Be Shared

We do not sell, trade, or rent your personal information. It is shared only when needed to deliver our services:

• Delivery companies receive the shipping details required to transport your order.
• Payment providers process transactions under strict security controls.
• Operational service providers may access limited data only as needed to support the website and related functions.
• Authorities or other parties may receive information when the law requires it or when it is necessary to protect our rights and interests.

Any third party that works with us is expected to uphold high standards of confidentiality and data protection.

4. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, where applicable.
• Object to certain processing or ask us to restrict how your data is used.
• Request a transfer of your data to another provider, where available.

You can opt out of promotional emails at any time using the unsubscribe link included in every marketing message.

5. Cookies and Similar Technologies

We use cookies and similar technologies to support and enhance your visit:

• Essential cookies make core features like the cart and checkout work.
• Analytics cookies help us understand how visitors use the site so we can improve its performance.
• Marketing cookies may be used to support relevant advertising. These can usually be managed or disabled in your browser settings.

6. Data Retention and Security

Order and transaction records may be kept for legal, tax, and accounting purposes. Other information is retained only for as long as it is needed for the purpose it was collected for.

We use safeguards such as encrypted connections and restricted access controls to lower the risk of unauthorized access, loss, or misuse.

7. Changes to This Policy

We may update this Privacy Policy when our practices change or when the law requires it. The updated version will be posted on this page with a new date. By continuing to use the site after an update is published, you accept the revised policy.

8. Contact Us

For privacy questions or data requests, reach out to us:

Store: Stone & Hue
Email: support@stoneandhue.shop
Phone: +1 719-598-7524
Address: 6125 Stadia Ct, Colorado Springs, CO 80915, United States