Return & Refund Policy

At Stone & Hue, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.

1. Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Include proof of purchase or order information

Returns requested after 30 days from delivery may not be accepted.

2. How to Start a Return

To begin a return, you can contact us by email at support@stoneandhue.shop or by phone at +1 719-598-7524

You can initiate a return in either of the following ways:

By email:
support@stoneandhue.shop

By phone:
+1 719-598-7524

When contacting us, please provide:

Your name
Order number
The product you wish to return
The reason for the return
Any relevant photos or information, if applicable

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time.

We aim to respond to customer inquiries within 24 hours.

3. Return Shipping

If your return is approved, Stone & Hue will provide a prepaid return shipping label when applicable.

Customers will not be charged a restocking fee.

For returns that are not related to an error or defect, the return shipping cost will be handled according to the return instructions provided by Stone & Hue.

4. Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the packaging, when possible

We will review the information and provide instructions for the next step.

5. Wrong Item Received

If you receive an item that is different from what you ordered, contact us as soon as possible.

We will review the order and provide instructions for returning the incorrect item and arranging the appropriate resolution.

6. Item Not Received

If your order does not arrive within the expected delivery timeframe, please contact us.

We will review the tracking information and, where appropriate, work with the carrier to investigate the shipment.

7. Refunds

Once your returned item is received, Stone & Hue will inspect the item.

We aim to complete the return inspection within 3–5 business days after receiving the returned product.

If your return is approved, the refund will generally be issued to your original payment method within 5–7 business days after the return has been processed.

Your bank or payment provider may require additional time for the refund to appear in your account. Depending on the payment provider, this may take an additional 3–10 business days.

8. Refund Amount

Approved refunds cover the eligible purchase amount according to the circumstances of the return.

Original shipping charges, if any, may be handled according to the applicable shipping and return circumstances.

9. Non-Eligible Returns

A return may be refused if:

The 30-day return period has expired
The product has been used or damaged after delivery
The product is returned without the required information
The product does not meet the eligibility requirements described in this policy

If an item is damaged or defective, please contact us before returning it so that we can provide the correct instructions.

10. Exchanges

If you need a different item or have an issue with your purchase, contact us at support@stoneandhue.shop or +1 719-598-7524.

We will review your request and explain the available options.

11. Policy Questions

If you have any questions about returns or refunds, please contact:

Stone & Hue
6125 Stadia Ct
Colorado Springs, CO 80915
United States

Email: support@stoneandhue.shop
Phone: +1 719-598-7524

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time